Troubleshooting Guide
Find solutions to common issues with HeartInCare app and device connectivity.
Bluetooth Connection Issues
If your watch is not connecting or frequently disconnecting.
Solution Steps
- 1Ensure Bluetooth is enabled on both your phone and watch.
- 2Keep your watch screen on and within range (10 meters).
- 3Try toggling Bluetooth off and on again.
- 4Restart both your phone and watch.
Vital signs are not appearing in the app or dashboard.
Solution Steps
- 1Ensure Health Service Kit is enabled: Huawei Health > Me > Privacy Management > Health Service Kit.
- 2If the service is already enabled, try toggling it off and on again.
- 3Use the manual sync option: Huawei Health > Me > Settings > Sync Data Manually.
- 4Check if HeartInCare has permission to read health data.
You are not receiving alerts or reminders.
Solution Steps
- 1Check your phone's Notification settings for HeartInCare.
- 2Ensure 'Do Not Disturb' mode is off.
- 3Verify that background app refresh is enabled.
The app seems to consume more battery than expected.
Solution Steps
- 1Ensure you are running the latest version of the app.
- 2Close other background apps that might use GPS or Bluetooth.
- 3If usage persists, try reinstalling the application.
App says it lacks necessary permissions.
Solution Steps
- 1Go to your phone Settings > Apps.
- 2Find and select HeartInCare from the list.
- 3Go to Permissions and ensure all necessary permissions are granted.